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Policy

QM Policy

Updated at 20 September 2021

1. Every application for:- 
a. the withdrawal of the Physical Gold Product on a collection or delivery basis (‘Gold Withdrawal’).
shall be made through the Gold Trading Account and to be completed in accordance with the procedure stipulated on QM’s Platform. 2. Approval for the Gold Withdrawal is subjected to the following conditions: - 
a. (if applicable) there is no outstanding amount due to QM in respect of the Physical Gold Product; b. settlement of all the fees and charges applicable for the Gold Withdrawal as stated on the Transaction Documents including but not limited to minting fees and delivery fees;
3. The estimated processing time for the Gold Withdrawal shall be as below:- 

Gold Withdrawal

Within 7 Business Days (subjected to the availability of the minted gold bar selected by the Member)

4. The Member may choose to collect the Physical Gold Product at one of the AR RAHNU TEKUN branches as listed in their official website accessible at https://www.tekun.gov.my/en/tekun-entrepreneur/ar-rahnu-tekun/ciri-ciri-produk-2/. 

5. For the delivery service, QM will contact the Member for the delivery of the Physical Gold Product once the application for the Gold Withdrawal has been approved by QM and QM is hereby authorized by the Member to arrange for the delivery of the Physical Gold Product in favour of the Member whereby:

a. QM will appoint a service provider to deliver the Physical Gold Product to the address provided by the Member between 2 to 7 Business Day. If the service provider is unable to deliver the Physical Gold Product to the Member on the first attempt, it will try to deliver the Physical Gold Product for the second attempt. If the second attempt failed, the service provider will keep the Physical Gold Product and will inform the Member to collect the Physical Gold Product within 3 Business days from the service provider. If there is no collection within the stipulated period, the service provider will return the Physical Gold Product to QM without further reference to the Member.
b. for the Physical Gold Product that is returned to QM, the Member shall resubmit the request for Gold Withdrawal through the Gold Trading Account and shall make a fresh payment for the Gold Withdrawal.

Refund and Return Policy

  • At Quantum Metal, we trade based on the Live Precious Metal price which is transacted upon member purchase/sell.
  • All transaction in Quantum Metal is non-refundable / reverse.
  • Quantum Metal offer buy back to all product that sold out to member
    • Storage Account, GAE – 100% Buy Back
    • Physical Gold/Bullion Gold – Purity & the weight of the product is still valid.

Warranty or Guarantee Policy

  • At Quantum Metal, we only deal with 99.99 purity LBMA Gold. All sold product is 100% back by gold.
  • Physical/Bullion Gold that sold/withdraw from Quantum Metal is confirmed under 99.99 purity LBMA Gold. If you receive a defective item, please contact us at 03-86053611 with the details of the product and the defect. Our team will work with you on examine it and proceed with an exchange if the item is proved to be defect.
  • Quantum Metal offer buy back to all product that sold out to member
    • Storage Account, GAE – 100% Buy Back
    • Physical Gold/Bullion Gold – Purity & the weight of the product is still valid.