Quantum Metal Malaysia

Privacy Policy

Privacy Policy

UPDATED AT 09 March 2023

To provide you with products/services, we need your personal data. When you provide us with your personal data, we will do our utmost to protect the privacy of your data, and we would like you to

Why Do We Need Your Personal Data?

We need your personal data:

  • For identification purpose, and to authenticate communications with, and instructions received from, you;
  • To fulfil legal and regulatory requirements obligations;
  • For assessing your suitability with our products/services offered;
  • For analysis and marketing purposes, so that we can develop and offer better products/services;
  • To facilitate our operations, and for processing your transactions, and instructions.

What Types of Personal Data Do We Collect About You?

We will collect data that will enable us to:

  • Identify you (e.g. name, identification numbers, DOB);
  • Keep in contact with you (e.g. address, contact numbers, email);
  • Assess your profile (e.g. employment details);
  • Fulfill our legal and regulatory obligations; e.g. reporting obligations;
  • Record details of your transactions/communications with us; e.g. voice/video recordings, biometric data, data from the internet and mobile applications.

With Whom Do We Share Your Data?

Subject to compliance with legal and regulatory obligations, your personal data is deemed to be consented by you, when given, to be shared / kept as per following manners:

  • within the Quantum Metal Group of companies; & Lembaga Quantum Bullion (QBEB);
  • with law enforcement agencies and regulatory bodies, with whom we are obliged to do so under certain circumstances;
  • when doing so is necessary to protect your interests and when obtaining your consent prior to doing so is not practicable;
  • with third parties with whom we have contracted with to provide certain services. These third parties are required to observe the same privacy standards that we have; and
  • Stored and kept internally and/or by regulators, contracted parties where all necessary processes including verification, authentication, adverse check and/or follow through to ensure that the intended transaction(s) can be executed or implemented.

While we may share your data within the Quantum Metal Group of companies and with certain strategic partners for the purpose of introducing products and services which we believe may be beneficial to you, unless you expressly specified us in writing that you do not want to be contacted for any updates for such matters.  We will not contact you for marketing purposes unless you have expressed your consent for us to do so. We also wish to assure you that we will not sell your personal data to any third party.

Where Do We Collect Your Data From?

Your personal data with us is obtained from various sources. This includes:

  • information provided by you or sources authorized by you;
  • information obtained from legally and/or publicly available sources.
  • information released to us by the authorities;
  • biometrics, digital footprints, geolocations, video images and voice recordings obtained during your interaction with us, whether physically or through digital channels.


How Do We Safeguard Your Personal Data?

We will do our utmost to protect the privacy of your data, be it in physical or digital form. This includes having in place procedures and security measures that meet the best practices. These measures are regularly reviewed to ensure that they are effective and adequate. All our staff members and authorized third parties will be required to comply with these measures and practices.But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

What Are Your Rights, As The Provider Of Your Data To Us?

You have the rights to request access to the personal data that you have provided to us. However, there may be a cost involved, depending on the nature of the data requested. You also have the rights to withdraw your consent for us to process the personal data provided by you. However, the withdrawal of your consent may affect the products/services that we can extend to you. You may also change or correct the personal data that you have provided to us. Please contact us if there are changes to your personal data, or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or outdated.

You can contact us by calling our Membership Care Hotline at +603-8605-3611; Email Us at [email protected]; or thru live chat on all Quantum Metal Group Companies Web Site (https://quantummetal.com.my/ or https://qbeb.org/).

Updates To This Privacy Statement

We may update this Privacy Statement from time to time. Please periodically review this Privacy Statement to stay informed on how we are protecting your information.
This Privacy Statement was last updated in March 2023.
Reference No: Privacy Policy 2023 Version 1.0